Description
HP 4 year Next Business Day Onsite Desktop Only Hardware Support
EPACK 4YR NBD Onsite w/ Active F/ DEDICATED PERSONAL COMPUTING
Overview
HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices. With remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response, HP Active Care keeps employees up and running in the office or on the go.
Benefits
Fast response times: Get fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.
Quick resolutions: Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair.
High device uptime: Optimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee’s HP device, IT can more quickly identify needed repairs and make replacements.
Service Information
Product Supported
HP ProDesk/ ProOne 6xx Series 3/3/3 wty
Provided Support Repair
Phone Support
Parts Replacement
Service Description 9x5xNext Business Day
Service Duration 4 Year
Service Location On-site
Service Main Type Maintenance
Service Characteristic Parts & Labour
Service Response Time Next Business Day – Parts & Labor
Monitors
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